A complete feature list — so you know exactly what's included in each plan before you commit.
Everything you need to manage client records, care plans, and compliance in one place.
Store and manage all client information including demographics, emergency contacts, assigned staff, and billing details.
Create structured, personalised care plans with scheduled review dates. Alerts fire when reviews are overdue.
Document and review risk assessments for each client. Overdue reviews are flagged on the management dashboard.
Attach PDF support plans and care documents directly to client profiles. Securely stored and accessible at a glance.
Track personalised goals for each client — set targets, log progress, and mark milestones achieved.
Generate a unique QR code per client location. Staff scan on arrival to log their visit — no manual entry needed.
For shared properties where multiple clients live — create a location, print one QR code, and display it at the property. Staff scan on arrival and departure to log a GPS-verified check-in, without needing to scan every client's individual QR code.
A separate QR code gives emergency services instant access to key medical information for a client — no login required.
Staff log daily notes, observations, and updates against a client. Searchable record of all interactions.
Flag specialist skills required to work with a client. The rota will warn if an assigned staff member lacks those skills.
Store the NHS number for each client on their profile — making it easy to reference when liaising with GPs, pharmacies, or NHS services.
Give service users their own secure login to view their care plan in read-only format. Management grants access from the client profile — the service user receives a welcome email with their credentials. Fully separate from the staff login.
Digital MAR charts and medication error reporting — meeting CQC expectations for safe administration.
Record medication administrations and refusals in real time. Auto-generates a clear audit trail for inspections.
Log as-needed medications with reason, dose given, and outcome — separate from the daily MAR schedule.
Staff can report medication errors, missed doses, or near-misses. Management receive alerts and can track resolution.
Filter and export medication error reports by date range for CQC evidence or internal review.
Schedule staff, track attendance, and stay compliant with working time regulations.
Manage all staff details including roles, contact information, care skills, and employment status.
Visual weekly rota with drag-and-drop scheduling. Assign staff to clients, set recurring shifts, and manage cover easily.
Automatic warning when a shift is assigned to a staff member who doesn't have the skills required by a linked client.
Automatic alerts when a staff member's rota exceeds the 48-hour weekly limit or has less than 11 hours rest between shifts.
Staff set their availability week by week. Managers can see who is available before scheduling shifts.
Staff can request to swap shifts with colleagues. Management approve or decline — all tracked with a clear audit trail.
Management see a real-time panel on the dashboard showing every shift scheduled today — who has clocked in, who has scanned QR, who has done both, who is missing, and upcoming shifts with a countdown. Ad-hoc clock-ins without a rota entry are also flagged.
GPS-stamped clock in and out for every shift. Clocking in or scanning QR automatically marks the rota shift as Present — no manual action needed. Auto clock-out at scheduled end time if staff forget. Managers can edit records.
Track leave requests, approvals, and entitlements. Contracted working days used to calculate holiday accurately.
Staff receive a push notification approximately one hour before their shift starts — even on mobile without the app open.
Post available shifts when cover is needed. Staff bid on open shifts with an optional note — management reviews all bids and accepts the best fit. Replaces ad-hoc cover requests over WhatsApp.
Pin a GPS location to any shift. Staff are warned if they clock in outside the expected radius — catching remote or early clock-ins before they become a billing or compliance issue.
Staff log a daily mood rating and optional note. Management see a wellbeing dashboard with flagged low-mood check-ins highlighted for follow-up — supporting your duty of care to employees.
Keep staff records current and demonstrate compliance at every CQC inspection.
Log DBS certificates for every staff member. Dashboard alerts when DBS records are expired or expiring within 30 days.
Record all completed training with provider, date, and expiry. Expiry alerts appear on the dashboard and in daily emails.
Automatic daily email to management listing any DBS or training records that have expired or are expiring within 30 days.
Built-in eLearning modules covering mandatory training topics. Staff complete courses in-app and results are recorded automatically.
Conduct digital appraisals and supervisions. Staff sign off on their own copy. Full history retained per staff member.
Management view of every timesheet with GPS verification status — Verified, Partial, or No GPS. Filter by date and staff, expand rows for exact coordinates and Google Maps links, export to CSV for commissioner reporting.
Generate a one-click evidence pack covering all 5 CQC domains (Safe, Effective, Caring, Responsive, Well-Led) for any date range. Pulls from 12+ collections — incidents, medications, care plans, training, diary notes, audits, and more. Export each domain to CSV.
Record, track, and communicate — all within the same platform.
Log accidents, incidents, near-misses, and disclosures. Manage investigations, set status, and export for CQC evidence.
Record complaints and compliments received. Track investigation progress and resolution with a full timeline.
Shift handover notes with priority levels (normal, important, urgent). All staff see the latest handover on the dashboard.
Create, assign, and track tasks across your team. Set due dates and priorities — staff see their own task list on the dashboard.
Log the outcome of each care visit — activities completed, concerns raised, and any follow-up required.
Document safeguarding referrals and Mental Capacity Act / Deprivation of Liberty Safeguards records for each client.
Tap Dictate on any diary entry, incident report, safeguarding record, or care plan section — speak your notes and they are transcribed in real time. No typing needed, especially useful during or immediately after a care visit.
One click generates a structured end-of-shift handover note using AI — covering key events, medication, concerns, and next-shift actions. Staff edit and save. No more blank-page handovers at the end of a long shift.
Real-time team-wide messaging visible to all staff in the organisation. Grouped message display, instant delivery — keeping the whole team connected without mixing care communications with personal WhatsApp groups.
Automated daily scan flags clients with patterns suggesting deterioration — such as repeated medication refusals or multiple incidents within 7 days. Management receive an alert to review before the situation escalates.
Understand your revenue, demonstrate compliance, and export data whenever you need it.
Set billing rates per client — hourly, per visit, or per day. Supports self-funded, local authority, and mixed funding.
Record non-staff business costs — insurance, software subscriptions, equipment, vehicles, and more — by category and date. Summary cards show this month's spend and all-time totals by category. Outgoings feed directly into the Balance tab's Money Out total alongside approved staff expenses.
See projected revenue per client based on rota shifts and billing rates. Filter by date range and export to CSV.
Filter incidents and medication errors by date range. Export to CSV for CQC evidence packs or management review.
Dedicated report tabs for safeguarding (all records grouped by status — Open, Referred, Under Investigation, Closed) and training compliance (expired, expiring within 30 days, and current across all staff). Both exportable to CSV — ready for CQC inspections or commissioner reporting.
Connect your own Power BI reports or data warehouse directly to Care App data via a secure API key — timesheets, incidents, rota, and more.
Migrating from another system? Upload any CSV and map the columns to Care App fields. Import clients and staff in minutes.
Daily email and dashboard panel showing every care plan and risk assessment review that is overdue or due within 7 days.
Run payroll directly from timesheets — with exports for every major UK payroll package and automatic SSP calculation.
Mark any timesheet entry as a Sleep-in (flat rate per shift) or Waking Night (hourly multiplier). The payroll calculator applies the correct rate automatically — no manual adjustment needed.
Shifts worked on a UK bank holiday are identified automatically using the official GOV.UK calendar. Your configured bank holiday rate multiplier is applied without any manual flagging.
For contracted staff who meet the Lower Earnings Limit, SSP is calculated automatically using HMRC rates (2024/25). Three waiting days are applied and SSP appears as a separate line in the payroll run.
Export a ready-to-import payroll CSV for BrightPay, Moneysoft, QuickBooks, Xero Payroll, Sage Business Cloud Payroll, FreeAgent, or IRIS/12Pay — including NI number, tax code, and regular/overtime split per staff member.
Generate a formatted pay statement for any staff member in one click. Shows all earnings lines by type — basic pay, overtime, weekend, bank holiday, waking night, sleep-in, and SSP. Print or save as PDF from the browser.
Store hourly rate, contract type, NI number, tax code, payroll number, and rate multipliers per staff member. Used to calculate gross pay, margin reports, and payroll exports automatically.
Works on any device, even offline — no app store needed.
Install Care App on any phone, tablet, or desktop straight from the browser — no App Store required, works offline.
Four roles: Management, Team Leader, Staff, and Read-Only. Each role sees only what they need — full granular permissions.
Real-time push notifications for shift reminders, missed clock-outs, overdue reviews, and more — even when the app is closed.
Built-in AI assistant that knows your app and your care setting — answers questions, explains features, and helps staff get up to speed fast.
When a diary entry is added for a client, their family portal contacts receive an automatic in-app notification — keeping families informed in real time without any extra steps for care staff.
Fully isolated data per organisation. Your data is never visible to another provider — guaranteed by design.
Try every feature on your chosen plan for 1 month — card required to reserve your plan, but no charge until month 2. Cancel anytime during the trial and you won't be charged. 1 month's notice required once paying.