Please read these Terms of Service carefully before using Care App. By creating an account or using the Service, you agree to be bound by these terms. If you do not agree, do not use the Service.
These Terms of Service ("Terms") form a legally binding agreement between:
Care App is a cloud-based care management platform for supported living providers, accessible at care-app.uk and as a Progressive Web Application ("PWA"). The Service enables care organisations to manage client records, staff, rotas, medications, care notes, compliance documentation, and related functions.
3.1 To access the Service, you must create an account. You agree to provide accurate, current, and complete information during registration.
3.2 You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at hello@care-app.uk if you suspect any unauthorised access to your account.
3.3 Each account is for a single organisation. You must not share your account with organisations other than your own.
3.4 You must be at least 18 years old and have authority to bind your organisation to these Terms.
4.1 Care App is offered under the following plans:
| Plan | Clients | Users | Price |
|---|---|---|---|
| Free | Up to 2 | Up to 2 | £0/month |
| Starter | Unlimited | Up to 5 | £15/user/month |
| Professional | Unlimited | Unlimited | £20/user/month |
4.2 Paid plan pricing is confirmed in writing at the time of subscription. We reserve the right to change pricing with 30 days' written notice.
4.3 Unless otherwise agreed in writing, payment is due monthly in advance. Failure to pay may result in suspension of your account.
4.4 All prices are exclusive of VAT unless stated otherwise. VAT will be charged at the applicable UK rate where required.
4.5 Custom pricing arrangements (including lifetime deals) agreed in writing between the Provider and a Customer supersede the standard pricing above for that Customer.
5.1 You agree to use the Service only for lawful purposes and in accordance with these Terms.
5.2 You must not:
5.3 We reserve the right to suspend or terminate accounts that violate this section without prior notice.
6.1 You remain the Data Controller of all personal data you input into the Service. We act as a Data Processor on your behalf.
6.2 Our processing of personal data on your behalf is governed by the Data Processing Agreement, which forms part of these Terms.
6.3 You are responsible for ensuring you have appropriate legal bases to process the personal data of your clients and staff, and for providing them with appropriate privacy notices.
6.4 You must not input special category personal data (as defined by UK GDPR) beyond what is reasonably necessary for care management purposes.
7.1 Care App and all related software, branding, content, and design are the intellectual property of Inkfinity Print Solutions Ltd. Nothing in these Terms transfers any intellectual property rights to you.
7.2 You retain ownership of all data you upload to the Service. You grant us a limited licence to process that data solely for the purpose of providing the Service.
7.3 You must not use the Care App name, logo, or branding without our prior written consent.
8.1 We aim to maintain high availability of the Service but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where reasonably practicable.
8.2 The Service is provided via Google Firebase infrastructure. Availability may be affected by factors outside our control, including Google Cloud outages.
8.3 We are not liable for any loss arising from temporary unavailability of the Service.
9.1 To the maximum extent permitted by law, Inkfinity Print Solutions Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or loss of business.
9.2 Our total aggregate liability to you under or in connection with these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim.
9.3 Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
10.1 Either party may terminate the agreement by giving 30 days' written notice to the other party.
10.2 We may terminate immediately if you breach these Terms and fail to remedy the breach within 7 days of written notice.
10.3 Upon termination, your access to the Service will cease. Your data will be retained for 90 days after termination, during which you may request an export. After 90 days, all data will be permanently deleted.
10.4 Free plan accounts that have been inactive for 12 months may be deleted with 30 days' email notice.
We may update these Terms from time to time. We will notify you of material changes by email or via the Service at least 14 days before they take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.
12.1 Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond that party's reasonable control, including but not limited to: acts of God, natural disasters, pandemic, fire, flood, war, civil unrest, government action, power failure, internet or telecommunications outage, or failure of a third-party infrastructure provider (including Google Firebase).
12.2 The affected party shall notify the other as soon as reasonably practicable and shall use reasonable endeavours to mitigate the effects of the event. If the force majeure event continues for more than 30 days, either party may terminate the agreement by written notice without liability to the other.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions about these Terms, contact us at: