Check your plan and cost, update your card, and pause your free trial if you need more time.
For managers
See your plan and cost
- In the sidebar, open System and choose Membership. The Billing page opens.
- Check your plan, how many days of your free trial are left, and the Monthly Cost card, which shows how many users you are billed for.
Update your card, change plan or cancel
- On the Billing page, press Manage Subscription.
- A secure Stripe page opens. Update your card, change your plan or cancel there.
Pause your free trial
- On the Billing page, press Pause your trial.
- Read what happens and press Pause trial.
- When you are ready, sign in, go to Billing and press Resume my trial. Your saved days carry on from where you left off.
Good to know
- The free trial lasts 30 days. You will not be charged until it ends, and you can cancel before then.
- You can only pause during the free trial. Nothing is charged while it is paused, and your clients, staff and records are kept.
- While the trial is paused, staff cannot sign in. They see a message asking them to speak to their manager.
- A trial can stay paused for up to a year. If you do not resume it, the subscription ends without a charge.
- If a payment fails, the Billing page says "Your last payment didn't go through". Update your card with Manage Subscription.
- If your subscription has ended, nothing is deleted. Signing in takes you to Reactivate your account.
- Profile-only staff (no login) are not billed as users.
- Only the Management role can see Membership. See our packages for plans and prices.
Still stuck? Email hello@care-app.uk and tell us which screen you were on. We aim to reply within a few hours.