Read and answer messages that family members send from the portal.
For managers
Steps
- In the sidebar, open Daily Work and choose Family Messages. A number shows when there are unread messages.
- Open a conversation.
- Type in Write a reply... and press Send. The family member gets an email telling them you replied.
- When the conversation is finished, press Lock thread. Press Reopen thread if you need it again.
Good to know
- Only managers and team leaders can see and answer family messages.
- The family member sees Seen by care team once their message has been read.
- Keep replies factual and professional. Messages form part of the care record.
- For anything urgent, phone the family rather than relying on a message.
Still stuck? Email hello@care-app.uk and tell us which screen you were on. We aim to reply within a few hours.