Report a medication error or request a reorder

Report a medication error so it can be investigated, and ask for more stock before it runs out.

For managers and carers

Report a medication error

1. Make sure the person is safe first. Get medical advice if you need to.
2. In the sidebar, open Incidents and choose Medication Errors, then press Report Error.
3. Fill in the Medication Name, Error Type (for example Wrong Dose or Missed Dose) and Severity.
4. Add the Date of Error, the time, and the client.
5. Describe what happened in Description of Error and what you did in Immediate Action Taken.
6. Tick who has been told: the manager, family, or GP. If you tick GP, add the date and their advice.
7. Press Submit Report. Managers are notified.

Investigate a medication error (managers and team leaders)

1. Open the report and press Mark as Investigating.
2. Record the Investigation Findings and Preventive Actions.
3. Press Mark as Resolved.

Request a reorder

1. Open the medicine from the client's Medication tab.
2. Press Request Reorder, add any notes and press Submit Request.
3. Managers track it under Care Quality, Reorder Requests, moving it from Requested to Ordered to Received.

Watch the guide video: Video 11: Medications, MAR charts and reorders (2:38)

Videos were recorded in September 2026, so a few screens may look slightly different today.

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