Clock in and out

Clock in from the dashboard or with a client's QR code, ask for more time, and clock out at the end.

For carers

Clock in from the dashboard

1. Open Care App. On the Dashboard, find the Clock In / Out card.
2. Allow location if your phone asks. The card shows Location on when it has your position.
3. If you have more than one shift today, choose it under Which shift?
4. Press Clock In. If you are late, type a reason and press Clock In (Late).
5. Press Enter Shift on the "You're on shift" banner to open the visit screen.

Clock in with a client's QR code

1. Scan the QR code at the client's home with your phone camera.
2. Choose Check In and press Confirm Check In.
3. If you have a shift with that client now, you will see "You are now clocked in" with your shift times. If not, clock in from the dashboard.

Need more time?

1. 15 minutes before your shift ends, the card asks "need more time?"
2. Press +30 min, +60 min or +90 min. Your manager has to approve the extra time.

Clock out

1. On the dashboard, press Clock Out. On the visit screen, use Complete Shift & Clock Out.
2. If Care App says something is missing, complete it, or press Acknowledge & Clock Out if you are allowed to continue.
3. Answer "How are you feeling?" or press Skip.

Watch the guide video: Video 10: Live visits, visit verification and QR check in (2:20)

Videos were recorded in September 2026, so a few screens may look slightly different today.

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