Pass on what the next shift needs to know, and see who has read it.
For managers and carers
Steps
- In the sidebar, open Client Care and choose Handover.
- Press Add Handover.
- Choose the Shift (Morning, Afternoon, Evening, Night or General) and the Priority (Normal, Important or Urgent).
- Under Related Clients, pick the people the note is about.
- Write the Handover Note. To get a first draft, press Generate with AI from the last 12 hours of care records, then check and edit it. It covers a whole night shift, not only since midnight.
- Press Submit Handover.
Good to know
- Opening the Handover page marks notes as read. Each note shows how many people have read it.
- Always check an AI draft before you submit it. You are responsible for what it says.
- You can also write a quick handover from the Handover Note section of the visit screen.
Still stuck? Email hello@care-app.uk and tell us which screen you were on. We aim to reply within a few hours.